A Southend casino is celebrating after it was judged the best in the UK.
Genting Casino Westcliff on The Western Esplanade has won the Genting Casino of the Year award in recognition of its outstanding year on year business growth, employee engagement and customer satisfaction figures.
General Manager Simon Woodford, who collected the trophy at Genting Casinos’ annual conference, said: “We’re so proud to win this highly coveted title for the first time, having scooped the team award back in 2015.
“I have an amazing team at Westcliff and it is only through the hard work and dedication of each and every one of them that great results can be achieved. I’m delighted that their enthusiasm and commitment to excellence has been recognised at the highest level within the business.”
Every year Genting’s 39 home market venues across the UK are judged for five different awards including Customer Service and Casino of the Year.
Paul Willcock, President and Chief Operating Officer for Genting Casinos UK, said: “Our annual awards are a chance to showcase the talents and dedication of the people who work in our business. The team at Westcliff, led by their General Manager Simon, are highly motivated, innovative and committed to delivering a consistently excellent experience for their customers. They are outstanding and worthy winners!”
Genting Casino Westcliff ranked highly on criteria including customer service feedback, mystery shopper-style visits, and employee engagement, with record employee retention figures for consecutive years. The financial performance of the business was also taken into consideration with the team exceeding budget targets and delivering substantial year on year growth.
Up to 200 people, both full and part-time, are employed at Genting Casino Westcliff, which has won other accolades such as the Essex Business Awards for Tourism & Leisure.
Genting Casino Westcliff offers one of the ultimate nights out in Southend, with all of the favourite casino games on hand including American Roulette, Blackjack, Three Card Poker and Electronic Roulette, Baccarat and Texas Hold’em cash games.
Meanwhile, the á la carte Fahrenheit restaurant, which overlooks the Thames Estuary offers an eclectic selection of inspiring dishes including Jasmine Tea Infused Pork Belly and Teriyaki Glazed Halibut, as well as a traditional Charcoal Grill range such as the 7oz Grangemoor Fillet of Beef or 6oz Rump Burger.
For further details about Genting Casino Westcliff please contact the casino at The Western Esplanade, Westcliff on Sea, SS0 7QY, call 01702 352 919 or visit http://www.gentingcasinos.co.uk/club/westcliff/. Genting Casino Westcliff is open 24 hours a day for Live Gaming, Slots and Electronic Roulette.