Genting Casino

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Licence & Security

  • Is Genting Casino a safe place to play?

    Genting Casino is highly recommended thanks not only to the popularity of our games but also to the security we offer our players. The entire gaming system and internal procedures are fully certified in line with all necessary conditions as set out by licence conditions
  • How safe are my personal details at Genting Casino?

    Genting Casino goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocol(The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than Genting Casino while it is being transmitted between you and Genting Casino.
  • On which platforms is Genting Casino available?

    You will be able to play your favourite games through a large variety of platforms. Our software is available on PC, tablets and smart phones.
  • Which game providers are available at Genting Casino?

    Genting Casino offers games from providers Amaya, NextGen, NetEnt, WMS, Evolution and many others, so you're guaranteed to find something you like!

GentingBet

  • Where has ‘GentingBet’ gone?

    GentingBet (previously operated by Genting Malta Limited) closed in full on 23rd August 2021 and existing GentingBet accounts were migrated to the new Genting Casino platform. Your contract for gaming services via the new Genting Casino platform will be with Skill On Net Ltd and your previous contract with Genting Malta Limited for GentingBet services has now come to an end.
  • Who are Skill On Net Ltd?

    Skill On Net Ltd is a leading online gaming platform provider incorporated in Malta with registered number C50024 whose registered office is at Level 5, Quantum House, 75 Abate Rigord Street, Ta’Xbiex 1120 Malta. Skill On Net Ltd is licenced and regulated by the Great Britain Gambling Commission under account number 39326, and by the Malta Gaming Authority under licence number MGA/CRP/171/2009/01) issued on the 1st August 2018.
  • Will I be able to Login to Genting Casino using my existing GentingBet account details?

    Yes – you can Login to the new Genting Casino platform using your existing GentingBet account username and password.
  • I was on a ‘Time Out’ or ‘Self-excluded’ from gambling with GentingBet, does this mean I can now gamble with Genting Casino?

    No – your account status has been safely migrated across to Genting Casino which means you will not be able to Login to the Genting Casino platform or register a new account with us until your ‘Time Out’ or ‘Self-Exclusion’ period has come to an end.
  • I used to be a GentingBet customer, but I don’t want to join Genting Casino, can I close my GentingBet account now?

    While we are confident you will love the new Genting Casino platform and the great gaming experience it has to offer, if you do not want to sign up with Skill On Net Ltd you can close your former GentingBet account and receive a refund of your cash balances by logging into the Genting Casino platform and following the on-screen instructions to close your account.
    Please note, if you choose to play with Genting Casino, you will need to accept Skill On Net Ltd’s Terms and Conditions and Privacy Notice on Login to your account.
  • What happens to my GentingBet cash balances if I don’t contact you for a refund or ever Login to the new Genting Casino platform?

    If you do not Login to the new Genting Casino platform or ask us to close your account and return your cash balances within a period of 6 months from 23rd August 2021, we will transfer your cash balance back to the Genting Group who will then try to contact you to organise a refund. They will also explain what will happen next if they cannot reach you.
  • I used to have a GentingBet account but it was closed before 23rd August 2021, how do I receive a refund of my account balances?

    If your GentingBet account was already closed or suspended prior to 23rd August 2021 and you have a cash balance on your account (including where you opted-out of the migration to Skill on Net Ltd), your GentingBet account data and cash balance will not have migrated over to Skill On Net Ltd and you will need to contact GentingBet on [email protected] to request a refund.
  • I want a copy of my old GentingBet gaming / account records – how can I get these?

    Your historic account transactions, including your previous gaming and financial records, have not been migrated over to the Genting Casino platform - please contact [email protected] if you require a copy of these.
  • Why don’t you have a Sportsbook?

    While the new Genting Casino platform does not offer a sportsbook at the moment, please check back later on as we may offer this service in the future.
  • What if I have a complaint about GentingBet or their services?

    If you have a complaint regarding your use of GentingBet services prior to 23rd August 2021, you can still refer these to the Genting Group by contacting [email protected]
    Any pre-existing complaints relating to GentingBet will also remain with the Genting Group and, where relevant, referrals to approved Alternative Dispute Resolution organisations such as IBAS will continue as before.
    Any new complaints relating to Skill On Net Ltd and / or the new Genting Casino platform from 23rd August 2021 will be handled by Skill On Net Ltd in accordance with our Terms and Conditions and Complaints Policy.
  • Who is the data Controller of my personal data?

    From 23rd August 2021, Skill On Net Ltd will act as a data Controller of your personal data in connection with your online account and your use of the Genting Casino site and platform.
    Genting Malta Limited will also retain a legacy copy of your personal data after the closure of GentingBet for regulatory and legal purposes, and will process the same as an independent Controller in accordance with the relevant data protection legislation. You can request a copy of their Privacy Notice from [email protected]
  • How will Skill On Net Ltd process my Personal Data?

    Under the data protection legislation, data Controllers are required to provide you with certain information about who they are, how they process your personal data and for what purposes, and about your rights in relation to your personal data. This information is set out within our Privacy Notice which is available HERE and which we encourage you to read for further information.
  • Can I still play at a Genting land-based casino in the UK?

    Yes – Genting’s land based casinos are open for business as usual – please note, all UK land-based Genting casino operations are owned and managed exclusively by Genting Casinos UK Limited, a company registered in England, Company Number: 01519689, Registered Office: Genting Club Star City, Watson Road, Birmingham, England, B75SA. For more information please visit www.gentingcasinos.co.uk/casinos/.
  • Will you update these Player FAQs?

    Yes – if we have any further important information or changes to share with you, we will update these Player FAQs from time to time so please check back later on.
  • What should I do if my question isn’t answered here?

    Please contact us on [email protected] and we will be happy to help.

Bonuses & Promotions

  • How do I claim my free bonus?

    Congratulations! If you have received an exclusive free bonus, you are moments away from enjoying your present. Please open the Cashier, navigate to the Bonuses Section, type in the relevant Coupon Code and click the Submit button. The bonus is then yours!
  • How do I claim my deposit bonus?

    We offer a large variety of deposit bonuses. While making your deposit, just insert the code in the BONUS CODE box and enjoy your extra funds!
  • On which games can I play with my bonus?

    Unless otherwise stated, all bonuses have 'Standard Wagering' terms, meaning that you can place bets on Slots and Scratch games. It's important to note, however, that eligible games may differ from one offer to another, so we recommend you review our Bonus Policy by clicking here to avoid any confusion.
  • What kind of offers do you have at Genting Casino?

    In addition to our generous Welcome Package , you can also enjoy a range of rewarding offers such as free spins, reload bonuses, exclusive promotions, special competitions, Daily Picks, new games offers, and a whole host of other perks thanks to our VIP program ! When you validate your email address upon joining, you'll then get details of all our special offers. You can also bookmark the Promotions Page to have all our offers at your fingertips
  • Where can I check my bonus wagering requirements?

    You can keep track of your bonus wagering requirements by accessing the Cashier and then navigating to the Bonuses section. Its important to note that wagering requirements may differ from one offer to another so we recommended you review our Bonus Policy by clicking here to avoid any confusion.
  • Do you have a loyalty program at Genting Casino?

    Yes we do! We keep rewarding our players with an incredible VIP program where you'll enjoy the benefits of keeping your gameplay at Genting Casino. Just have a look at what's waiting for you: click here

Deposit / Withdrawal

  • What methods can I use to deposit money into my account?

    Once you are ready to play with real money, you will find that depositing at Genting Casino couldn't be easier. We accept all major payment methods including debit cards, Neteller, Skrill and many other e-payment options. You can find all the methods available for your country in the Deposit section of the Cashier. Availability depends on your country
  • I've just requested a withdrawal. Do I need to send any documentation?

    As part of our security procedure, we require standard verification documents upon customers' first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following:
    1. Utility bill no older than 6 months
    2. Copy of the front of your card (for security reasons, please ensure that the middle 8 digits on the front of your card are hidden)
    3. Proof of ID (Passport/Driving Licence etc.)
    4. If you are withdrawing to an E-Wallet account, please provide us with your account number/email address attached to the account.
    We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven't heard from us within 48 hours, please contact customer support.
  • How long will it take to receive my withdrawal?

    Our Lightning Withdrawals means you'll get your cash within 24 hours, subject to providing any information we require in accordance with our terms and conditions.
    For a complete timetable of when you should expect to see your funds in your account, please visit the Withdraw section of the Cashier.
  • I received the error message: You cannot withdraw while having active bonuses, please contact support to resolve this issue. What should I do?

    If you have an active bonus in your account, you are first required to fulfil the bonus requirements before placing a withdrawal request. For your convenience, you can keep track of your bonus requirements progress in the Bonuses section of the Cashier. Once the bonus requirements have been fulfilled, you will be able to proceed with your withdrawal request.
  • Can I set limits on my play at Genting Casino?

    Yes you can. We take pride in providing a safe environment for your gaming. You can set your deposit limits under the personal settings section of the cashier. You can also set other limits on your account, such as limiting account access for specified periods of time. These can be found within the Account Limitations section. Please refer to our Responsible Gaming page for more details.
  • How will I know if there are any fees for processing at Genting Casino?

    If applicable, any fee in connection with any processing is clearly shown during the deposit/withdrawal process.

Account technical

  • I forgot my password. What should I do?

    For security reasons, we do not keep a record of your password. You will need to click on the 'Forgot Your Password?' option which you will find just underneath the box asking for your password. You will then be requested to answer the 'Secret Question' that you submitted upon registration. You should receive a message saying 'Your password has now been changed. You may now log in to the Casino.' Another email will be sent to your registered email address confirming your new password.
  • How can i verify my account?

    Upon registration, we will send a welcome email to your account's registered email address. In that email, you will find a link where you will be able to verify your account. Verifying your account ensures you will receive our emails so you can stay up to date and informed on all our new promotions and games!
  • My game is stuck. How can I close Genting Casino?

    If your game is frozen in the middle of a bet, we highly recommend that you close the software using the Task Manager (Activity Monitor for Mac). Simply click simultaneously on CTRL + ALT + DEL to open the list of functions and then select Start Task Manager. That way, your game will resume when you log in to the casino again.
  • While logging in, i received the error message 'player already connected'

    If you are unable to log in to the download version of Genting Casino, you may not have logged out properly from the instant version. Please ensure you are logging out correctly from the instant version by clicking on the Log out button.
  • While trying to open the Cashier I received an error message 'Your browser is using a pop-up blocker. To continue playing, please enable popups for this site'.

    To configure the pop-up blocker from Internet Explorer, follow these steps:
    1. Click Start, point to All Programs, and then click Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. Click the Privacy tab, and then select the Block pop-ups check box to turn off the Pop-up Blocker.
    4. Click Apply, and then click OK.

    To configure the pop-up blocker in Google Chrome, follow these steps:
    1. Click the Chrome menu on the browser toolbar.
    2. Select Settings.
    3. Click Show advanced settings.
    4. In the Privacy section, click the Content settings button.
    5. In the Pop-ups section, select Allow all sites to show pop-ups.
    6. Click Apply and OK. Then restart your browser.

Chat

Connect with our super supportive team in just one click.

LOGIN, then click Live Chat and you’re in business.
We’ll make sure it’s plain sailing from here.

Available from 06:00-00:00 GMT.

Email Us

Our Email support team are ready and waiting to help out with any issues or questions.

Reach us at any time via [email protected]

Trusted Payment Providers

  • Credit card deposit
  • Credit card deposit
  • Paysafecard
  • PayPal
  • TrustlyDirect
  • Skrill
  • EcoPayz
V: 1.0.0 All rights reserved. August 2021
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