A Liverpool casino is celebrating after it was judged the best in the UK for customer service.
Genting Casino Queen Square in Whitechapel won the Genting Casino Customer Service award in recognition of its outstanding customer service and operational excellence.
General Manager Carole Poulson, who collected the trophy at Genting Casinos’ annual conference, said: “We’re so proud to win this award for the first time. I have an amazing team at Genting Casino Liverpool Queen Street who are committed to delivering the very best experience for our customers, day in day out. I’m delighted their hard work, enthusiasm and dedication in achieving superior levels of customer satisfaction have been recognised at the highest possible level within the business.”
Every year Genting’s 39 home market venues across the UK are judged for five different awards including Customer Service and Casino of the Year.
Paul Willcock, President and Chief Operating Officer for Genting Casinos UK, said: “Our annual awards are a chance to showcase the talents and dedication of the people who work in our business. The team at Queen Street, led by their General Manager Carole, are highly motivated and committed to delivering consistently high customer service standards. They are outstanding and worthy winners!”
Genting Casino Queen Square ranked highly on criteria including customer service feedback and mystery shopper-style visits, with some of the highest customer experience scores across the business.
The financial performance of the business was also taken into consideration, out-performing budget expectations for 2016 and successfully growing the business year on year.
96 people, both full and part-time, are employed at Genting Casino Queen Square.
Genting Casino Queen Square offers one of the ultimate nights out in Liverpool, with all of the favourite casino games on hand including American Roulette, Blackjack, Three Card Poker, Baccarat and Electronic Roulette.
Meanwhile, the á la carte Fahrenheit restaurant offers a selection of inspiring modern dishes including Seared Seabass and Twice Cooked Pork Belly, as well as a traditional Charcoal Grill range such as the 8oz Sirloin of British Beef or 6oz Prime British Beef Burger.
For further details about Genting Casino Queen Square please contact the casino at Queen Square, Whitechapel, Liverpool, L1 1RH call 0151 702 7610 or visit https://www.gentingcasino.com/casinos/casino/genting-club-queen-square/.
Genting Casino Queen Street is open daily from 12 noon to 6am, with live gaming from 2pm to 6am.