Payment Methods

The Genting Casino Cashier accepts the most popular payment methods.

You can now make free deposits to and withdrawals from your online Genting Casino account through the Cash Desk at Genting Casinos all over the United Kingdom. This feature is exclusive to members of our UK Casinos. To find your nearest casino, please search here

The table below shows you what options you have and the minimum deposit amount needed to play. For more information on each payment method simply click on the relevant option.

At Genting Casino, we accept the following payment types:

Payment Type                    Fees Timings Min Deposit
Debit Cards Free Instant £10 / €10
Credit Cards Free Instant £10 / €10
Through our UK Casinos  Free Instant £50
Skrill  Free Instant £50 / €50

Debit Cards

You can make secure online payments instantly using Maestro, Visa Delta, Visa Debit or Visa Electron cards, by simply visiting the Cashier.

Depositing

Deposits are instant and gentingcasino.com applies no charges for using this method. The debit cardholder's name must be the same as the registered account name and you must register your Debit Card prior to depositing money. You will be prompted to enter your personal details for registration with the secure casino Cashier.

In the interests of security we seek to verify the identity of credit and debit cards used in our casino.

  • Fee: Free
  • Processing time: Instant
  • Min: £10 / €10

Withdrawing

You can make withdrawals in GBP and Euro via Maestro, Visa, Visa Delta, Visa Debit, Visa Electron, Switch cards. Where your card issuer allows, all withdrawals will be credited to the Debit card account which was used for the original deposit. Once a withdrawal request has been received and all security checks have been completed, the funds will be transferred by us at the end of the following business day. The funds may take around 3-4 business days for UK customers and 5-7 business days for customers from outside the UK to reach your card due to standard clearance procedures. gentingcasino.com applies no charges for using this method.

  • Fee: Free
  • Processing time: 3-4 business days for UK customers, rest of the world 5-7 business days
  • Min: £10 / €10

Credit Cards

You can make secure deposits online instantly using Visa or MasterCard credit cards by simply visiting the Cashier. Deposits are instant and gentingcasino.com applies no charges for using this method.

Depositing

The credit cardholder's name must be the same as the registered account name and you must register your credit card prior to depositing money. You will be prompted to enter your personal details for registration with the secure casino Cashier.

In the interests of security we seek to verify the identity of credit and debit cards used in our casino.

  • Fee: Free
  • Processing time: Instant
  • Min: £10 / €10

Withdrawing

Where your card issuer allows, all withdrawals will be credited to the credit card account which was used for the original deposit. Once a withdrawal request has been received and all security checks have been completed, the funds will be transferred by us at the end of the following business day. The funds may take around 3-4 business days for UK customers and 5-7 business days for customers from outside the UK to reach your card due to standard clearance procedures. gentingcasino.com applies no charges for using this method.

  • Fee: Free
  • Processing time: 3-4 days
  • Min: £10 / €10

Skrill

Please note that the Skrill payment method is only available to Genting Black Gold level members and above. Any player below Gold level will not be able to use this payment method.

You can make secure online payments instantly using Skrill. You can transfer funds directly from your Skrill account to your gentingcasino.com account by visiting the Cashier.

Depositing

Deposits are instant and gentingcasino.com applies no charges for using this method.

The name and e-mail address you have registered with Skrill must match the name and e-mail address that you have on file with gentingcasino.com.

To open a Skrill account or to make a deposit into Skrill, visit www.Skrill.com.

  • Fee: Free
  • Processing time: Instant
  • Min: £50 / €50 Max: £50,000 / €50,000

Withdrawing

If you have used Skrill as your method of deposit, all withdrawal requests should be made via Skrill. Simply visit the cashier and click "withdraw". gentingcasino.com will make no charges for withdrawals made by Skrill.

  • Fee: Free
  • Processing time: 1 day
  • Min: £50 / €50 Max: £50,000 / €50,000

Through our UK Casinos

Genting Pay

You can now make free deposits to, and withdrawals from, your online Genting Casino account through the Cash Desk at Genting Casinos all over the United Kingdom. This feature is exclusive to members of our UK Casinos. To find your nearest casino, please search here.

Deposits

To make a deposit, you will need to go to the Cash Desk and advise them that you wish to make a deposit via Genting Pay. You will need to provide photographic ID, such as a passport or Driving Licence and give the member of staff your username. The funds you wish to deposit will then be transferred to your online account. Please note that your account must be in GBP and have a UK residential address. You will not be able to use Genting Pay if you have ever used a Credit Card on your account.

  • Fee: Free
  • Processing Time: Instant
  • Minimum Amount: £50

Withdrawals

You can make a withdrawal request and collect the funds in club at a Cash Desk. You will need to make the withdrawal request via the “withdraw through our UK Casinos” page in the My Account section of the website and advise which club you wish to collect from. Once any necessary checks are completed, you will be advised via e-mail that your funds are available for collection. You will need to show your Photographic ID to the Cash desk before funds can be collected (Passport or Driving Licence). Please note that your account must be in GBP and have a UK residential address. You will not be able to use Genting Pay if you have ever used a Credit Card on your account. Should there be any issues with your withdrawal, you will receive an e-mail from our Customer Services Team to provide more information.

  • Fee: Free
  • Processing Time: Instant (depending on necessary security checks)
  • Minimum withdrawal amount: £50

Customer Deposit Trust Account

Genting Alderney Limited have created a Customer Deposit Trust Account to segregate Deposits received from the players via the various Payment Methods, the Deposits may not be protected in the event of GA entering into administration. Deposits are first maintained as part of the float in the various Payment Methods. From time to time (normally once a week), any excess funds held in the float are transferred from the respective Payment Methods to the Customer Deposit Trust Account. Sufficient funds are maintained in the Payment Method float as well as the Customer Deposit Trust Account to ensure that GA is able to meet Withdrawals. Deposits are segregated from GA’s corporate fund accounts and Deposits are only transferred from the Customer Deposit Trust Account to the corporate fund accounts when the aggregated balances in the various Payment Method’s float and Customer Deposit Trust Account are more than the aggregate of the players’ outstanding balances in Player Accounts. The amount transferred is limited to an amount such that there are always sufficient funds in the various Payment Methods and the Customer Deposit Trust Account to meet the players’ Withdrawals in the event that they withdraw all of their funds from their Player Accounts. Internal Controls are put in place to ensure the Deposits are properly accounted for including monthly reconciliations between the total of Payment Methods and the total of all the individual Player Account balances as well as independent review of the operation of the Payment Methods by both internal and external auditors. There are no set off arrangements in place in relation to the operation of the Payment Methods, Customer Deposit Trust Account and the Players’ Accounts. Further, the Customer Deposit Trust Account has not been used as security for any liabilities of the company. Complete terms and conditions can be found at https://www.gentingcasino.com/terms-and-conditions/.

Secure Deposits

What is Verified by Visa?

Verified by Visa is an additional layer of security that helps protect legitimate cardholders from unauthorised use of their bankcard. This is a scheme set up by Visa, though your bank will implement the scheme on behalf of Visa.

If you have any questions relating to this scheme, please contact your card issuer directly or visit http://www2.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp

How do I sign up to Verified by Visa ?

You can do this when you attempt to deposit to your account, if your bankcard issuer is part of the Verified by Visa scheme. You will be given the option to register before your transaction is complete. Alternatively, please contact your bank and they will complete the registration on your behalf.

What if I don’t want to sign up to Verified by Visa?

You have the option to sign up to use the Verified by Visa scheme. However, if your card issuer is a part of the scheme and you choose not to sign up to Verified by Visa, you will not be able to use this bankcard at our casino. You may, of course use any of our others deposit methods. Please see the Payment method section should you have any queries.

What if I’ve forgotten my Verified by Visa password?

If you forget your Verified by Visa password, you can use the “Forgotten Password” link on the Verified by Visa deposit confirmation screen.

Alternatively, contact your bankcard issuer directly and they should assist you further.

What is MasterCard SecureCode?

MasterCard SecureCode is an additional layer of security that helps protect legitimate cardholders from unauthorised use of their bankcard. This is a scheme set up by MasterCard, though your bank will implement the scheme on behalf of MasterCard.

If you have any questions relating to this scheme, please contact your card issuer directly or visit http://www.mastercard.com/us/personal/en/cardholderservices/securecode/index.html

How do I sign up to MasterCard SecureCode ?

You can do this when you attempt to deposit to your account, if your bankcard issuer is part of the MasterCard SecureCode scheme. You will be given the option to register before your transaction is complete. Alternatively, please contact your bank and they will complete the registration on your behalf.

What if I don’t want to sign up to MasterCard SecureCode ?

You have the option to sign up to use the MasterCard SecureCode scheme. However, if your card issuer is a part of the scheme and you choose not to sign up to MasterCard SecureCode, you will not be able to use this bankcard at our casino. You may, of course use any of our others deposit methods. Please see the Payment method section should you have any queries.

What if I’ve forgotten my MasterCard SecureCode password?

If you forget your MasterCard SecureCode password, you can use the “Forgotten Password” link on the MasterCard SecureCode deposit confirmation screen.

Alternatively, contact your bankcard issuer directly and they should assist you further.