Play at Genting Casino with Payz (formerly Neteller)

What is Payz, and why play with it at Genting Casino

Payz is a digital wallet, similar to PayPal or Skrill: you hold a balance in your Payz account, funded from your bank account or debit card, then use that balance to deposit at the casino cashier without sharing your card details directly each time. Payz was known as Neteller until its rebrand, so if your bank statements or old bookmarks still say Neteller, you're in the right place. It's the same account and the same service, just under its current name.

Before you use Payz at Genting Casino

• You'll need an existing, verified Payz account, registered in your own name, matching the name on your Genting Casino account.
• Payz can be used for both deposits and withdrawals.
• UK gambling transactions can't be funded by a credit card, including through an e-wallet like Payz. Your Payz account will need a debit card or bank account set up as the funding source.
• Verification, payment ownership, anti-money-laundering, affordability and safer-gambling checks may affect deposits or withdrawals. This is standard practice across the industry and isn't specific to Payz.
• You can check your current deposit and withdrawal limits at any time in the Cashier.

How to deposit with Payz at Genting Casino

1. Log in to your Genting Casino account and open the Cashier.
2. Select Payz from the list of deposit methods.
3. Enter the amount you'd like to deposit.
4. Log in to your Payz account to confirm the payment.

Payz deposits are usually processed quickly, so there's normally little to no wait between confirming the payment and seeing it in your account balance.

If it's your first deposit, it's worth taking a look at our latest promotions before you pay in, since some offers are tied to how and when you make your first deposit.

How to withdraw with Payz at Genting Casino

1. Open the Cashier and select Withdraw.
2. Choose Payz as your withdrawal method.
3. Enter the amount you want to withdraw and confirm.
4. Your withdrawal then goes through our standard verification checks before release.

Timing depends on account verification, so a first withdrawal may take a little longer than later ones once your identity documents are on file.

What can delay or block a Payz payment

• Your Payz account isn't fully verified, or the name on it doesn't match your Genting Casino account.
• The funding source linked to your Payz account is a credit card, which can't be used for UK gambling transactions.
• Your Payz balance is insufficient for the deposit amount.
• Payz or your bank declines the payment on their end, for reasons outside Genting Casino's control.
• Payz is temporarily unavailable as a Cashier option, which can happen occasionally with any third-party payment provider.

If a payment fails or is delayed, check the Cashier for an error message first. If it's still not resolved, our support team can look into it alongside Payz if needed.

Deposit and withdrawal limits

Deposit and withdrawal limits apply per transaction and per day, and you can check your specific current limits at any time in the Cashier. If you'd like to set your own, lower limits for budgeting reasons, you can do that from your account settings too.

Playing roulette and more with Payz

Payz, and Neteller before it, has always had a following among live casino roulette players, so once your deposit lands you can head straight into a live roulette table, browse online slots and jackpot games, or explore the wider online casino for blackjack, baccarat and more, all from the one deposit.

Why choose Payz at Genting Casino

Payz suits players who'd rather keep a running balance in a dedicated payment app than enter card details each time, and who value having a transaction record outside the casino itself. Payz's own account safeguards sit alongside the checks and protections we apply as a licensed operator under the UK Gambling Commission.

Play responsibly

Only deposit what fits your budget, and treat any payment method, Payz included, as a way to manage your spending rather than just a way to top up faster. You can set deposit limits, time-outs or self-exclude directly from your account, and support is available at any time through GamCare's National Gambling Helpline on 0808 8020 133. Safer-gambling tools such as deposit limits, time-outs and self-exclusion apply regardless of the payment method you use. Genting Casino Online is available to players aged 18 and over.