Questions About Our Casinos

Visiting Our Casinos

  • Is there a minimum age to be able to visit a Genting Casino?

    Yes. You must be at least 18 to visit and play at one of our casinos. If you look under 25, you will be asked to show photo ID, so please remember your passport or driving licence.
  • Do I need to register as a member to visit a Genting Casino?

    In some casinos, yes, but not all, so check with the casino before you visit. All our casinos offer promotions and special offers for members, so it’s worth registering even if you don’t need to.
  • Can I get a meal and drinks when I visit?

    Most of our casinos have restaurants and bars, but availability does vary. We recommend that you check with the casino you want to visit or head to our local casino pages, especially if you plan to eat.
  • Do I need a booking to visit?

    We don’t take advance bookings for our casinos, and we’ll usually be able to welcome you straight in. Occasionally, on busy nights, we might be at our capacity, but we’re happy for you to wait until a space frees up.
  • Can I smoke inside the casino?

    Smoking is not allowed inside any of our casinos, but most have dedicated outdoor smoking areas.
  • Is there free parking at every casino?

    Parking arrangements and costs vary. Some casinos have a dedicated carpark, for others (especially our city centre venues) you may need to park nearby. Check with the casino you plan to visit if you plan to drive.
  • Are your venues accessible for wheelchairs and disabled people?

    Most of our casinos are fully accessible but please refer to individual casinos for details..
  • What should I wear?

    We have a smart casual dress code, which means that smart jeans and trainers are welcome – we don’t expect you to come dressed in black tie! Please don’t wear a football shirt, vest top, cap or hat.
  • Is there a good day of the week to visit?

    All of our casinos are open seven days a week, so you can visit any day. We have more visitors on weekends, so choose a Friday or Saturday if you’d like a busier atmosphere, and a weekday if you prefer things a little quieter.
  • Can I collect my winnings in cash?

    Yes. If you win at our casino, we will provide your winnings in cash, including for larger amounts.
  • Can I exchange my casino chips for cash?

    Yes, you can exchange chips for cash but, as each casino has its own unique chips, you’ll need to do this at the casino you got them from. Sometimes, especially if you’re exchanging chips with a high value, we may need to carry out some checks before we exchange your chips.
  • Is temporary ID OK to use at a casino?

    No. You’ll need a valid, permanent photo ID when you visit our casinos. This means that you’ll need a full, current driving licence or a current passport.

Playing With Us Online

  • What’s the difference between playing online and in the casino?

    When you play at the casino you get to experience the thrill of a real casino atmosphere and a great night out with friends. When you play online, you can play all the same exciting games from the comfort of your home.
  • Is it safe to play casino games online?

    Genting Casino online is governed by extensive gambling legislation as are land based casinos. There are some rogue online casinos, so if you have any concerns check out website reviews and online blacklists before you play.
  • Are the odds the same online as in-person?

    Odds by game and operator can differ and all can be checked prior to playing
  • What is live online casino?

    Live casino is a live streamed casino experience for popular casino games such as poker, blackjack and roulette. You’ll play with a real dealer, rather than an automated video game.
  • Do people win online slot games?

    Yes, it is possible to win online slot games, and some people do win. However, you should only ever play online slot games for fun, rather than to try and win.
  • Will I win when I gamble online?

    Some people do win when they gamble and play online casino games, but we can’t tell you whether you will win. Your chances of winning are based purely on luck.
  • How quickly can I withdraw my money?

    Usually within 2-3 days. To process your withdrawal, we need to verify certain documents, which we can usually do within 12 hours. We’ll then let you know your money is on its way! If you haven’t heard from us within 24 hours of your withdrawal request, contact us for an update.

Trusted Payment Providers

  • Credit card deposit
  • Credit card deposit
  • Paysafecard
  • PayPal
  • TrustlyDirect
  • Moneybookers
  • EcoPayz
V: 1.0.0 All rights reserved. August 2021