Question 1

Is there a minimum age to be able to visit a Genting Casino?

Accepted Answer

Yes. You must be at least 18 to visit and play at one of our casinos. If you look under 25, you will be asked to show photo ID, so please remember your passport or driving licence.

Question 2

Do I need to register as a member to visit a Genting Casino?

Accepted Answer

In some casinos, yes, but not all, so check with the casino before you visit. All our casinos offer promotions and special offers for members, so it’s worth registering even if you don’t need to.

Question 3

Can I get a meal and drinks when I visit?

Accepted Answer

Most of our casinos have restaurants and bars, but availability does vary. We recommend that you check with the casino you want to visit or head to our local casino pages, especially if you plan to eat.

Question 4

Do I need a booking to visit?

Accepted Answer

We don’t take advance bookings for our casinos, and we’ll usually be able to welcome you straight in. Occasionally, on busy nights, we might be at our capacity, but we’re happy for you to wait until a space frees up.

Question 5

Can I smoke inside the casino?

Accepted Answer

Smoking is not allowed inside any of our casinos, but most have dedicated outdoor smoking areas.

Question 6

Is there free parking at every casino?

Accepted Answer

Parking arrangements and costs vary. Some casinos have a dedicated carpark, for others (especially our city centre venues) you may need to park nearby. Check with the casino you plan to visit if you plan to drive.

Question 7

Are your venues accessible for wheelchairs and disabled people?

Accepted Answer

Most of our casinos are fully accessible but please refer to individual casinos for details.

Question 8

What should I wear?

Accepted Answer

We have a smart casual dress code, which means that smart jeans and trainers are welcome – we don’t expect you to come dressed in black tie! Please don’t wear a football shirt, vest top, cap or hat.

Question 9

Is there a good day of the week to visit?

Accepted Answer

All of our casinos are open seven days a week, so you can visit any day. We have more visitors on weekends, so choose a Friday or Saturday if you’d like a busier atmosphere, and a weekday if you prefer things a little quieter.

Question 10

Can I collect my winnings in cash?

Accepted Answer

Yes. If you win at our casino, we will provide your winnings in cash, including for larger amounts.

Question 11

Can I exchange my casino chips for cash?

Accepted Answer

Yes, you can exchange chips for cash but, as each casino has its own unique chips, you’ll need to do this at the casino you got them from. Sometimes, especially if you’re exchanging chips with a high value, we may need to carry out some checks before we exchange your chips.

Question 12

Is temporary ID OK to use at a casino?

Accepted Answer

No. You’ll need a valid, permanent photo ID when you visit our casinos. This means that you’ll need a full, current driving licence or a current passport.

Question 13

What’s the difference between playing online and in the casino?

Accepted Answer

When you play at the casino you get to experience the thrill of a real casino atmosphere and a great night out with friends. When you play online, you can play all the same exciting games from the comfort of your home.

Question 14

Is it safe to play casino games online?

Accepted Answer

Genting Casino online is governed by extensive gambling legislation as are land based casinos. There are some rogue online casinos, so if you have any concerns check out website reviews and online blacklists before you play.

Question 15

Are the odds the same online as in-person?

Accepted Answer

Odds by game and operator can differ and all can be checked prior to playing.

Question 16

What is live online casino?

Accepted Answer

Live casino is a live streamed casino experience for popular casino games such as poker, blackjack and roulette. You’ll play with a real dealer, rather than an automated video game.

Question 17

Do people win online slot games?

Accepted Answer

Yes, it is possible to win online slot games, and some people do win. However, you should only ever play online slot games for fun, rather than to try and win.

Question 18

Will I win when I gamble online?

Accepted Answer

Some people do win when they gamble and play online casino games, but we can’t tell you whether you will win. Your chances of winning are based purely on luck.

Question 19

How quickly can I withdraw my money?

Accepted Answer

Usually within 2-3 days. To process your withdrawal, we need to verify certain documents, which we can usually do within 12 hours. We’ll then let you know your money is on its way! If you haven’t heard from us within 24 hours of your withdrawal request, contact us for an update.

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