Play at Genting Casino with Trustly

What is Trustly, and how is it different from PayPal or a card

Trustly is an open banking payment provider. It connects securely to your own bank via your bank's standard online banking authentication, then moves money directly from your account to your casino balance, and back again for withdrawals. There's no Trustly account to create and no card details to type in: you select your bank, log in the way you normally would, and approve the payment. For UK players who already trust their bank's login more than remembering a card number or a separate e-wallet password, that's the main appeal.

Before you use Trustly at Genting Casino

• Trustly can be used for both deposits and withdrawals, and withdrawals return to the same verified bank account you deposited from.
• You'll need online banking access with a bank Trustly supports. Most major UK banks are covered, but not every bank or account type is.
• The bank account needs to be your own, registered in the same name as your Genting Casino account.
• Verification, payment ownership, anti-money-laundering, affordability and safer-gambling checks may affect deposits or withdrawals. This is standard practice across the industry and isn't specific to Trustly.
• You can check your current deposit and withdrawal limits at any time in the Cashier.

How to deposit with Trustly at Genting Casino

1. Log in to your Genting Casino account and open the Cashier.
2. Select Trustly from the list of deposit methods.
3. Choose your bank from the list shown.
4. Log in through your bank's own secure online banking screen and authorise the payment.
5. Your deposit lands in your Genting Casino balance once your bank confirms the transfer, in most cases this is quick.

If it's your first deposit, it's worth taking a look at our latest promotions before you pay in, since some offers are tied to how and when you make your first deposit.

How to withdraw with Trustly at Genting Casino

1. Open the Cashier and select Withdraw.
2. Choose Trustly as your withdrawal method.
3. Enter the amount and confirm. Funds are returned to the same verified bank account you deposited from.
4. Your withdrawal then goes through our standard verification checks before release.

Because Trustly moves money bank-to-bank rather than through a card network, withdrawals can be faster than some other methods, though the exact timing still depends on your own bank and on account verification, particularly for a first withdrawal.

What can delay or block a Trustly payment

• Your bank isn't currently supported by Trustly, or your specific account type (some business or joint accounts, for example) isn't eligible.
• Your bank's own authentication step fails or times out, which sits with your bank rather than with Genting Casino or Trustly.
• Your bank declines the payment on their end, for reasons such as insufficient funds or their own fraud or gambling transaction checks.
• Verification or name-matching checks on your Genting Casino account are still in progress.
• A technical issue on your bank's or Trustly's side interrupts the connection partway through.

If a payment fails or is delayed, it's worth trying again after a few minutes in case it was a temporary bank-side issue. If it keeps happening, our support team can look into it alongside Trustly if needed.

Deposit and withdrawal limits

As with all payment methods at Genting Casino, deposit and withdrawal limits apply per transaction and per day. You can view your current limits in the Cashier at any time, and set your own lower limits for budgeting purposes from your account settings. See Play Responsibly below.

Trustly and bank-to-bank payments at Genting Casino

Because Trustly moves straight from your bank without a card or wallet step in between, there's nothing extra to top up or keep a balance in. Once your deposit lands, it works the same way as any other payment method across the online casino: head straight into online slots, jackpot games, or live casino tables including roulette, blackjack and baccarat, all from the one deposit.

Why play with Trustly at Genting Casino

Trustly suits UK players who want to pay directly from their bank without adding another account or app to manage, and who like that there's no card number in the process at all, just your bank's own login. Trustly's connection to your bank runs through your bank's own authentication, and sits alongside the checks and protections we apply as a licensed operator under the UK Gambling Commission.

Play responsibly

Only deposit what fits your budget, whichever payment method you use. You can set deposit limits, time-outs or self-exclude directly from your account, and support is available at any time through GamCare's National Gambling Helpline on 0808 8020 133. Safer-gambling tools such as deposit limits, time-outs and self-exclusion apply regardless of the payment method you use. Genting Casino Online is available to players aged 18 and over.