What Happens to Dormant Online Casino Accounts?

Creating an account at an online casino site allows you to play everything from slots to live game shows, with something for all gaming tastes. 

But if you don’t play at your usual online casino for months at a time, your account could be considered dormant by the operator — and they may start to charge fees. However, the sooner you start using your account again, the sooner you can avoid these costs.

How do you know if your account is dormant, and what can you do to reactivate it?

Keep reading this guide to discover:

• What having a dormant account actually means 
• The fees that casino users may need to pay while their account is dormant
• How to reactivate a dormant casino account and avoid fees in the first place

How to Know if You Have a Dormant Account at an Online Casino

Any reputable casino site offers a simple account creation process. You should be able to sign up, verify your identity, and access a wide range of games after a brief series of clear steps. 

However, some members may create an account and leave it inactive for weeks or even months. Potential reasons for this include:

• Being busy with work or personal commitments
• Choosing to spend disposable income on other activities
• Stepping back from gambling for personal or financial reasons
• Joining a different casino site and forgetting about existing accounts

Whatever factors cause a member to stop using a site, the casino operator will consider their account to be inactive once a specific amount of time has passed. At Genting Casino, any account that has not been accessed for 12 consecutive months is recognised as being dormant. 

Understanding Dormant Account Fees at Casino Sites

Here is a quick breakdown of Genting Casino’s fees for dormant accounts:

• Genting Casino reserves the right to apply a monthly fee of £5 to the account until it becomes active again. 
• The fee amount will be deducted from your account’s remaining balance. But if that’s inadequate to cover the fee, the remaining balance will be depleted completely and your account balance will be reset to zero. 
• No fee will be charged once your balance reaches zero.
• Before applying a fee to a dormant account, our team will try to make payment to the method last used on your account (e.g. Visa). If this is impossible, we’ll contact you by email 30 days before charging the fee. 
• Genting Casino reserves the right to waive or reduce this fee at our sole discretion. 

If you want to stop gambling online, avoid letting your account go dormant — close it instead. At Genting Casino, you may access the Close Account function on our Player Limitation page, or you can contact our customer support team for assistance instead. Learn more about setting limits and other aspects of responsible play on our Responsible Gaming page.

How to Reactivate a Dormant Account at a Casino

Want to reactivate your account to avoid any dormancy fees? It’s simple. All you need to do is log back into your account using your username/email address and password. 

Once you’re signed in to the site, your account will no longer be considered dormant, and you can start gaming again. 

However, while keeping your account active seems simple, some players may find it difficult. If you have accounts at multiple casino sites, keeping track of their status can be tough. 

For example, let’s say you create an account at one site to play certain slots, then join a different site to play their exclusive live casino games. You may play your favourite slots or live games for a while, but stop using all the casinos after just a few months. 

You may soon forget about your accounts, especially if you’re busy with work or personal responsibilities. One idea is to set a reminder for yourself, whether on your phone or computer. Add a note and alarm to your calendar to prompt you to sign in to your account once per month (for instance). Even if you wager no money, keeping it active is vital to avoid fees. 

Another key point to consider is to avoid signing up with multiple casino sites just to claim bonuses, particularly if you plan on abandoning those accounts. Taking advantage of promotions can help you get more out of your membership, but consider whether you’re likely to keep using your account after you’ve claimed a bonus before you join. 

The more accounts you have, the more difficult it is to keep track of which are active. 

Conclusion

At Genting Casino, creating an account is easy — and so is keeping it active. Just sign in to your account at least once every 12 months to avoid it being considered dormant and being charged the resulting fees. 

Whether you prefer to use a mobile/app or desktop, you can sign in to your account and start gaming within seconds. As with visiting one of our physical casino venues, you can choose from a wide range of games online — slots, live casino favourites, virtual table classics, and more. 

Browse our games lobby now to discover the biggest and best releases from the top software brands!