17 Oct 2025
Few things interrupt the enjoyment of a live casino game quite like buffering, lag, or dropped connections. Whether you’re enjoying a round of live roulette, a quick hand of blackjack, or spinning the reels on online slot games, smooth performance makes all the difference.
At Genting Casino, every live dealer stream is designed to offer the same enjoyment and realism as a land-based casino, but like any online service, technical issues can occur from time to time. The good news? Most are simple to fix.
This guide will help you understand why live casino games lag, how to troubleshoot streaming problems, and how to optimise your setup for a reliable, high-quality experience every time you play. We’ll be going through the following points:
- Common Technical Issues in Live Casinos
- Understanding Lag and Latency in Live Casino Games
- Troubleshooting Live Casino Streaming Problems
- Extra Tips for a Smooth Live Casino Experience
- What About Online Slot Games?
- Responsible Play and Reliable Access
Common Technical Issues in Live Casinos
While modern live casino platforms are built on robust streaming technology, players may still encounter performance hiccups due to a few common factors:
|
Issue |
Likely Cause |
Common Symptoms |
|
Lag or delay |
Network instability or high latency |
Dealer actions appear delayed or choppy |
|
Low video quality |
Limited bandwidth or outdated browser |
Blurry or pixelated visuals |
|
Disconnections |
Weak Wi-Fi or server timeout |
Sudden drop from live session |
|
Audio desynchronisation |
Network spikes or streaming buffer |
Sound out of sync with dealer |
|
Login/session timeout |
Browser cache or inactivity |
Forced logout or reload needed |
Each issue can be traced to one of three areas (network, device, or software) and resolved with a few careful adjustments.
Understanding Lag and Latency in Live Casino Games
Lag occurs when there’s a delay between the live dealer’s actions and what you see on your screen. In a live casino, this is usually due to latency; the time data takes to travel between your device and the casino’s streaming servers.
There are various causes of live casino lag. These include slow internet speed, Wi-Fi interference, device overload, and server distance (higher ping). Troubleshooting these, such as checking your internet speed through a Speedtest, may also help improve your live casino experience.
Troubleshooting Live Casino Streaming Problems
While most online casinos are made with various devices and evolving streaming technology in mind, knowing how to troubleshoot common streaming problems may help improve your live casino experience.
Here are some tips on troubleshooting common livestreaming problems:
|
Check Browser Compatibility |
Most live casino streams work best on Google Chrome, Microsoft Edge, or Mozilla Firefox. Safari can also work well on Apple devices, though some features (like chat overlays) may perform differently. |
|
Optimise Your Device |
Your device’s hardware plays a major role in how efficiently live casino games perform. Outdated systems can struggle to handle HD streams and real-time interactivity. |
|
Optimise Internet Connection |
Even with a strong device, a weak connection can ruin the experience. For live dealer games, a stable internet is crucial. |
|
Adjust In-Game Settings |
Most live casino platforms automatically adjust stream quality based on your connection, but you can tweak this manually. |
|
Enable Device and Browser Updates |
Live casino technology evolves constantly, and outdated software can cause compatibility issues. |
|
Consider Your Mobile Device Setup |
Many players prefer live casino games on their smartphones or tablets for flexibility. Mobile play works brilliantly if optimised correctly. |
To experience Genting Casino’s live casino games at their best, you may check out our recommended devices and browsers for live casino games.
Just remember that all casino games are games of chance. No wins are guaranteed, and all outcomes are random.
Extra Tips for a Smooth Live Casino Experience
- Log out and log back in if the live casino table freezes.
- Avoid using VPNs, as they may increase latency or block access to licensed UK casinos.
- Clear your device’s cache weekly to prevent slow load times.
- Schedule router reboots every few days for optimal performance.
- Enable browser permissions for microphone and video if required (some games use chat features).
What About Online Slot Games?
While live casino games depend on streaming, online slot games are typically lighter on resources. If you’re experiencing lag in slots, it’s often due to:
- Outdated Flash/HTML5 components.
- Excessive cache buildup.
- Temporary internet interruptions.
Simply refreshing the browser or clearing the cache can often resolve the issue.
Responsible Play and Reliable Access
Genting Casino is licensed and regulated by the UK Gambling Commission, ensuring that all live casino and slot games are delivered securely and fairly. Maintaining a stable connection and updated setup ensures not only an enjoyable experience but also protects your account security and game integrity.
If issues persist, contact Genting Casino’s customer support team, who can guide you through device-specific troubleshooting or provide assistance in real time.
Stay Connected, Stay in Control
A smooth live casino session depends on more than luck; it’s about preparation and optimisation. By understanding latency, maintaining your device, and managing your connection, you can enjoy uninterrupted gaming with professional dealers and immersive visuals.
At Genting Casino, we believe every spin, shuffle, and deal should feel effortless, from live casino tables to online slot games. With these troubleshooting tips, you’ll be ready to play confidently, clearly, and without the dreaded buffering wheel.
The house will always have an edge. Never try to chase losses by gambling more. Casino games are games of chance. Outcomes are random, and no wins are guaranteed. Betting more will never change the odds. Always play responsibly and within your means.
Sources:
- “What is lag in gaming and what causes it?” - https://www.virginmedia.com/the-edit/glossary/what-is-gaming-lag
- “Speedtest” - https://www.speedtest.net
- “Why Clearing Your Browser Cache Speeds Up Your Computer” - https://it.lbl.gov/why-clearing-your-browser-cache-speeds-up-your-computer
- “Helping you get information about gambling in Great Britain and find support when you need it” - https://www.gamblingcommission.gov.uk
