20 Oct 2025
Few moments are more frustrating than your live casino stream freezing just as the dealer reveals a winning hand. Smooth, reliable streaming is what makes live casino gaming so immersive, connecting players to professional dealers in real time.
At Genting Casino, our live casino platform is built with modern technology to deliver the best possible streaming quality. However, even the strongest connections can sometimes experience issues like lag, buffering, or temporary drops.
This guide will help you troubleshoot common live casino streaming problems step by step, ensuring your gaming experience remains seamless, secure, and enjoyable:
- Step 1: Check Your Internet Connection
- Step 2: Check Your Device Performance
- Step 3: Use the Right Browser
- Step 4: Adjust Stream Quality
- Step 5: Restart Your Router and Device
- Step 6: Check Security and Permissions
- Step 7: Optimise for Mobile Play
- Step 8: Update Software and Drivers
- Step 9: Contact Customer Support
- Responsible and Secure Play
Step 1: Check Your Internet Connection
Your internet speed and stability are the foundation of any live casino session. Lag or buffering often points to a weak or inconsistent connection.
Quick Checks
- Run a speed test; aim for at least 5–10 Mbps download speed for HD streams.
- Switch from Wi-Fi to a wired Ethernet connection for a more stable link.
- Close other apps or devices using your bandwidth (like video calls or streaming services).
- If you’re on mobile, try switching between Wi-Fi and 4G/5G to test which is more stable.
Step 2: Check Your Device Performance
A lagging or overheating device can cause playback issues in both live casino games and online slots.
Device Optimisation Tips
- Close other programs or browser tabs.
- Restart your device to clear temporary cache and background tasks.
- Ensure you a sufficient amount of RAM for smooth performance.
- Avoid battery-saver modes; they typically limit processing power.
If you’re using a mobile device, ensure you’re running iOS 14+ or Android 10+ for optimal compatibility with modern casino apps and browsers.
Step 3: Use the Right Browser
Your browser acts as the bridge between your device and the casino’s servers. Outdated or unsupported browsers are one of the most common causes of live stream issues.
Recommended Browsers
- Google Chrome (latest version)
- Microsoft Edge
- Mozilla Firefox
- Safari (for macOS or iOS users)
Browser Fixes
- Clear cache and cookies regularly to prevent loading errors.
- Enable hardware acceleration in settings for better graphics rendering.
- Disable unnecessary extensions that could slow performance (like ad blockers or VPN plugins).
Step 4: Adjust Stream Quality
If your internet speed is inconsistent, lowering the stream quality can prevent buffering and lag during live casino sessions.
How to Adjust Stream Settings
- Look for the video quality icon (often a gear ⚙️ symbol) in your live casino game interface.
- Switch from HD to SD or Auto to allow smoother playback.
- Refresh the stream if you see video stutters or pixelation.
Some casino platforms automatically optimise stream quality based on your connection, but a manual reset frequently helps if you’ve been playing for an extended session.
Step 5: Restart Your Router and Device
Sometimes, a simple reset can fix a host of connection problems.
Do This
- Turn off your router for 30 seconds, then restart it.
- Reboot your device and reconnect to the internet.
- Avoid connecting multiple high-traffic devices to the same network.
If you’re using Wi-Fi, place your router in an open space and as close as possible to your device to reduce interference.
Step 6: Check Security and Permissions
Some browsers or firewalls may restrict streaming permissions, leading to broken connections or blocked media playback.
To Fix
- Ensure your browser allows video, microphone, and sound permissions for the live casino site.
- Temporarily disable any VPNs or firewalls that might block streaming data.
- Add the casino’s domain to your browser’s list of trusted sites.
Always ensure you’re playing through the official Genting Casino website or app, licensed and regulated by the UK Gambling Commission (UKGC).
Step 7: Optimise for Mobile Play
Playing on your smartphone or tablet? Mobile streaming is generally reliable, but network or background app interference can sometimes cause lag or dropped streams.
Mobile Troubleshooting Tips
- Keep your casino app updated through App Store or Google Play.
- Ensure at least 1 GB of free storage for temporary cache and data.
- Disable background downloads or auto-updates while playing.
- If using mobile data, check your coverage or switch to Wi-Fi for better stability.
Step 8: Update Software and Drivers
Updates aren’t just about new features. They often fix performance and compatibility bugs.
Keep These Updated
- Operating System (Windows/macOS/iOS/Android)
- Browser or casino app
- Graphics and network drivers
Restart your system after updating to ensure all new optimisations take effect.
Step 9: Contact Customer Support
If you’ve gone through all the above steps and the issue persists, it might be a temporary server-side issue.
At Genting Casino, the customer support team can help identify whether the problem lies with your device, browser, or the game provider’s stream.
Before contacting support, prepare:
- A screenshot or screen recording of the issue.
- Details of the browser/device used.
- The specific game or table affected.
Responsible and Secure Play
A stable streaming setup doesn’t just enhance your gameplay. It also ensures a secure and fair environment, protecting your connection from disruptions or data risks.
Genting Casino follows UKGC and CAP/ASA advertising and operational standards, ensuring all live and slot games are run fairly, transparently, and responsibly.
Keep the Stream Alive
Smooth streaming equals better immersion, fairer play, and a more enjoyable experience. By checking your connection, keeping your browser updated, and optimising your device, you can resolve most live casino streaming issues in minutes.
At Genting Casino, we want your live casino sessions and online slot adventures to feel seamless and secure every time. If you ever encounter persistent issues, our dedicated support team is always ready to help, so the action never stops for long.
The house will always have an edge. Never try to chase losses by gambling more. Casino games are games of chance. Outcomes are random, and no wins are guaranteed. Betting more will never change the odds. Always play responsibly and within your means.
Sources:
- “Speedtest” - https://www.speedtest.net
- “What is a cache? And why does clearing it fix things?” - https://zapier.com/blog/what-is-a-cache/?utm_source=google&utm_medium=cpc&utm_campaign=gaw-row-nua-evr-search_nb_desktop_blog_prospecting_developing1_developing2-ads&utm_term=&utm_content=1011157&utm_ads_campaign_id=19622168382&utm_ads_adset_id=177593862462&utm_ads_ad_id=755403601098&gad_source=1&gad_campaignid=19622168382&gclid=Cj0KCQjwsPzHBhDCARIsALlWNG3GN8auF3t-IqccQZ5OAax7c1SXLxikPFeRYUs1eJNtQ2Y5MusMHngaAjRPEALw_wcB
- “What Is Hardware Acceleration? Working, Applications, Benefits, and Challenges” - https://www.spiceworks.com/tech/hardware/articles/what-is-hardware-acceleration
- “Helping you get information about gambling in Great Britain and find support when you need it” - https://www.gamblingcommission.gov.uk
- “Contact Us” - https://www.gentingcasino.com/contact
