Safe Sender List

At gentingcasino.com we want to make sure you're receiving the latest information about our upcoming promotions and changes to the site.

If you're not yet signed up to receive our e-mails, you can change your contact preference at any time by contacting our Live Chat team.

If you are signed up to receive our e-mails, then you'll need to make sure that we're added to your safe senders list.  Many e-mail providers have spam filters that will sometimes block our e-mails, so it's best to add us to your trusted list of senders to ensure you're getting the best out of your gentingcasino.com experience.

You can check in your 'Junk' or 'Spam' folder to see if you might have received any e-mails from us and you can normally open one of our e-mails and mark it as 'not spam'. To make sure that we get through to your inbox in the future, you can follow the instructions that we've provided below by selecting your e-mail provider and following the steps that we've outlined to add us to your safe senders list.

Hotmail (Windows Live)

  1. Click the "Mark as safe" or "Add to contacts" link. When you receive an email from us please remember to click the "Mark as safe" or "Add to contacts" links. This will make sure that you receive our emails from the sending email address. Then follow the next steps to add our domain names to your safe senders lists.
  2. In hotmail click on the Options link
  3. Select Show Options for Hotmail
  4. Click the "Safe and blocked senders" link
  5. Click the "Safe senders" link
  6. Add our domain name by typing https://www.gentingcasino.com into the form then click the "Add to list >>" button.

Yahoo Mail (YMail)
In Yahoo! Mail, you cannot add an entire domain. Instead, you will need to add the specific e-mail address that the desired messages come from.

  1. Click the Addresses tab.
  2. Click Add Contact at the upper left.
  3. Enter the e-mail address and any other details you want, then click Save.
  4. If you have an e-mail message from gentingcasino.com, from that message you can also:
  5. Click Add to Address Book in the From field of the header.
  6. Click Save Contact.

Google Mail (GMail)
Click the small arrow to the right of the Reply button. Then select the menu item to add our address to your contacts list.

AOL Webmail

  1. Open your email message.
  2. Click on 'More Details' at the top of your email message.
  3. Hover mouse over the From address.
  4. Our email address is automatically placed in the email field in the "Add Contact" pop-up box.
  5. Add additional contact information.
  6. Click on 'Add Contact'.
  7. Our email address will be automatically entered into your AOL Address Book.

AOL Desktop
To add the sender to the Address Book in all AOL software versions (except AOL Desktop v10.1):

  1. Click the Mail menu, and then click Address Book.
  2. Click Add or Add Contact.
  3. Fill out the relevant information in the appropriate boxes, and then click Save.
  4. Close the Address Book window.

To add the sender to the Address Book in AOL Desktop v10.1:

  1. Click the Mail icon.
  2. Click the View menu, and then click Address Book.
  3. Click New.
  4. Enter the desired information, and then click Save.
  5. Close the Address Book window.

Outlook Express

  1. Open the email.
  2. Right-click the sender's email address.
  3. Click "add to contacts" in the short-cut menu.
  4. Click "save and close".

Outlook 2000 / 2003 / 2007 / 2010
Option #1

  1. Open the email.
  2. Right-click the sender's email address.
  3. Click "add to contacts" in the short-cut menu.
  4. Click "save and close."

Or Follow These Steps (Option #2)

  1. Click right on your email you received from us
  2. Choose Junk Email
  3. Select Add Senders Domain.... to Safe Senders List to add gentingcasino.com to your safe sender list.

Windows Mail

  1. Start by selecting Tools from the top menu and then Junk E-mail Options... from the drop-down list.
  2.  If you get a fair bit of spam and are willing to put up with the occasional legitimate email being marked as Junk (which is called a false-positive), you might want to switch to the High level of filtering. If you choose the high setting, be sure to check your Junk E-mail folder fairly often to make sure no actual messages were incorrectly flagged. Also, it's a very good idea not to permanently delete suspected junk e-mail instead of moving it to the junk email folder, because there's a very good chance you'd be automatically deleting messages that are not spam.
  3. The final option is to only accept email from people (or domains like gmail.com) that you specify (your safe senders list). Only use this option if you know exactly who will be sending you email messages.
  4. Select the Safe Senders tab. One default setting that you might want to change is the Automatically add people I e-mail to the Safe Senders List, which is turned off by default.
  5.  And finally, select the Phishing tab as Microsoft has included anti-phishing filters as a part of Windows Mail. You may wish to place a check in the box labelled move phishing E-mail to the Junk Mail folder, but be sure to check your Junk Mail folder once in a while for false-positives.
  6. If you find that Windows Mail has incorrectly identified a message as spam, and your settings are such that Junk mail is moved to the Junk folder, use the Not Junk button to restore messages to the Inbox.

Apple Mail

  1. Add the email address to your address book.
  2. In Training mode, emails will arrive in the INBOX highlighted in brown. In Automatic mode, junk emails will arrive in the Junk box. To add an email that arrived in the JUNK folder, highlight the email message.
  3. Choose Message > Mark > As Not Junk Mail

Apple iPhone / iPad
To add gentingcasino.com to your safe sender's list using an iPad or iPhone, you must access the web provider that you use on your device. The iPad or iPhone are compatible with a number of e-mail providers enabling you to add us to your safe senders list.
Thunderbird
To add our address to your Thunderbird address book, please:

  1. Right click on the sender's email address to open the menu.
  2. Choose "Add to Address Book..."

If emails from us are still being moved to you 'Spam' or 'Junk' folder after following these instructions, please contact your e-mail provider as they may be able to help.