You can make free deposits to and withdrawals from your online Genting Casino account through the Cash Desk at selected Genting Casinos in the United Kingdom. This is currently restricted to Genting Club Edinburgh Fountain Park, Genting Club Reading and Genting Club Stoke, but will be available in most UK Casinos in the coming months.
To make a deposit, you will need to go to the Cash Desk and advise them that you wish to make a deposit via Genting Pay. You will need to provide photographic ID, such as a passport or Driving Licence and give the member of staff your username. The funds you wish to deposit will then be transferred to your online account. Please note that your account must be in GBP and have a UK residential address. You will not be able to use Genting Pay if you have ever used a Credit Card on your account.
You can make a withdrawal request and collect the funds in club at a Cash Desk. You will need to make the withdrawal request via the “withdraw through our UK Casinos” page in the My Account section of the website and advise which club you wish to collect from. Once any necessary checks are completed, you will be advised via e-mail that your funds are available for collection. You will need to show your Photographic ID to the Cash desk before funds can be collected (Passport or Driving Licence). Please note that your account must be in GBP and have a UK residential address. You will not be able to use Genting Pay if you have ever used a Credit Card on your account. Should there be any issues with your withdrawal, you will receive an e-mail from our Customer Services Team to provide more information.