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24/7 Help

Help is available

24 hours a day, 7 days a week

Genting Online Poker has been designed with the needs of players in mind. So we go to great lengths to ensure your time online is enjoyable in every possible way.

You can get in touch via our UK based live chat team, email or telephone – whichever is most convenient to you. Our UK based support is available 24 hours a day, 7 days a week, either here on the web site or in the Poker software.

Live Chat

Live Chat is available across the website and our downloadable poker software, 24 hours a day, 7 days a week (except Christmas Day).

Simply click on the Live Chat button on the right of this page to start chatting with one of our UK-based support staff.


If you would like to email us, our support team can be contacted at the address below. Please include all the details we will need to answer your query, so for example if your question relates to your account in any way, please be sure to include your name and username so we can find your details.

For general enquiries please use support@gentingpoker.com
If you need to provide any documents to us please use docs@gentingpoker.com


Request a call back and let us pick up the phone bill

Getting Started

If you need a little help getting started with Genting Poker, why not take a look at our Getting Started guide?