A Wirral casino is celebrating after its team was judged the best in the UK. Genting Casino Wirral on Oxton Road, Birkenhead, won Genting Casino’s Team of the Year in recognition for outstanding customer service and operational excellence.
General Manager Paul Brodie, who collected the trophy at Genting Casinos’ annual conference, said: “We’re so proud to win this award for the first time. I have an amazing team at Genting Casino Wirral and I’m delighted that their hard work, enthusiasm and dedication has been recognised at the highest possible level within the business.”
Every year Genting’s 39 home market venues across the UK are judged for five different awards including Customer Service and Casino of the Year.
Paul Willcock, President and Chief Operating Officer for Genting Casinos UK, said: “Our annual awards are a chance to showcase the talents and dedication of the people who work in our business. The team at Wirral, led by their General Manager Paul, are highly motivated and their team work means they deliver consistently high customer service standards. They are outstanding and worthy winners!”
Genting Casino Wirral ranked highly on criteria including customer service feedback and mystery shopper-style visits, with the highest customer experience scores across the business for the last four consecutive years.
The way colleagues support each other and their commitment to the local community was also taken into account, with the team contributing to a number of good causes within the local community including local homeless charity, the Charles Thompson’s Mission.
Up to 50 people, both full and part-time, are employed at Genting Casino Wirral.
Genting Casino Wirral offers one of the ultimate nights out in the region, with all of the favourite casino games on hand including American Roulette, Blackjack, Three Card Poker and Electronic Roulette.
For further details about Genting Casino Wirral please contact the casino at 25-27 Oxton Road, Birkenhead, Wirral, CH41 2QQ, call 0151 653 667 or visit https://www.gentingcasinos.co.uk/casino/wirral/. Genting Casino Wirral is open daily from 12 noon to 6am, with live table gaming from 2pm to 6am.