Frequently Asked Questions

FAQ GENERAL

Forgotten Username?

  • Please contact our UK-based 24/7 Customer Support Team HERE

Forgotten Password?

  • Please click 'LOGIN' in the top right corner and a right hand menu will slide out, upon which underneath the 'Password' field is the 'FORGOTTEN PASSWORD?' facility.

What deposit and withdrawal methods are there?

  • Full details can be viewed HERE

Can I have more than one account?

  • No. Customers are permitted to have no more than one account.

Can I play via my mobile or tablet?

  • Yes. There is no need to download anything – simply open the website from any smart phone or tablet and the mobile enabled website will open. Log in using your existing log in details and enjoy!

How do I update my personal details?

  • Simply log in to your account, and then click on ‘My Account’ then ‘Manage My Account’

Can I use my one account for casino, poker and sports book?

  • Yes, you can use your one account for all of our products!

Where can I view responsible gambling info?

  • Via: HERE and please do not hesitate to contact our UK-based 24/7 customer support team should you require any assistance.

FAQ CASINO

How do I receive my Welcome Bonus?

  • Please click HERE for full details.

How do wagering requirements work?

  • Wagering requirements refer to the amount that you will need to bet in order to release your bonus winnings into your main cash balance. You can view your remaining bonus wagering requirements via: ‘My Account’ then ‘View My Casino Bonuses’

Do you have a no deposit bonus?

  • Our promotions vary throughout the year, so please view the following link for full details of all of our latest offers: HERE

How do I know that the games are fair?

  • The software powering Genting Casino carries an official Certificate of Random Number Generator (RNG) Evaluation from Technical Systems Testing (TST), an internationally recognized and respected Accredited Testing Facility (ATF). Please see the following link for further details: HERE

FAQ GENTING BET

Do you have a free bet offer for new customers?

  • Our promotions vary throughout the year, so please see the ‘Promotions’ section via the following link for full details of all of our latest offers: HERE

Where can I view the betting rules?

  • Please view the ‘Betting Rules’ tab HERE for full details.

How do I view my free bets?

  • Please log in to your account and click on the ‘Your Free Bets’ tab for full details.

FAQ GENTING MOBILE CASINO

Can I play via my mobile or tablet?

  • Yes. There is no need to download anything – simply open the website from any smart phone or tablet and the mobile enabled website will open. Log in using your existing log in details and enjoy!

How do I register to play via the Mobile Casino?

  • You can use your existing account, so no need to re-register (or if you do not have a Genting account, then simply click on ‘Register’).

Can I deposit and withdraw money from my account using my mobile?

  • Yes, when logged in, you will see the Cashier options.