Frequently Asked Questions

Please click HERE for full details.

Wagering requirements refer to the amount that you will need to bet in order to release your bonus winnings into your main cash balance. You can view your remaining bonus wagering requirements via: ‘My Account’ then ‘View My Casino Bonuses’

Our promotions vary throughout the year, so please view the following link for full details of all of our latest offers: HERE

The software powering Genting Casino carries an official Certificate of Random Number Generator (RNG) Evaluation from Technical Systems Testing (TST), an internationally recognised and respected Accredited Testing Facility (ATF). Please see the following link for further details: HERE

Please contact our UK-based 24/7 Customer Support Team HERE

Please click 'LOGIN' in the top right corner and a right hand menu will slide out, upon which underneath the 'Password' field is the 'FORGOTTEN PASSWORD?' facility.

Full details can be viewed HERE

No. Customers are permitted to have no more than one account.

Yes. There is no need to download anything – simply open the website from any smart phone or tablet and the mobile enabled website will open. Log in using your existing log in details and enjoy!

Simply log in to your account, and then click on ‘My Account’ then ‘Manage My Account’

Yes, you can use your one account for all of our products!

Via: HERE and please do not hesitate to contact our UK-based 24/7 customer support team should you require any assistance.

Our promotions vary throughout the year, so please see the ‘Promotions’ section via the following link for full details of all of our latest offers: HERE

Please view the ‘Betting Rules’ tab HERE for full details.

Please log in to your account and click on the ‘Your Free Bets’ tab for full details.

Yes. There is no need to download anything – simply open the website from any smart phone or tablet and the mobile enabled website will open. Log in using your existing log in details and enjoy!

You can use your existing account, so no need to re-register (or if you do not have a Genting account, then simply click on ‘Register’).

Yes, when logged in, you will see the Cashier options.