Coronavirus Response

UPDATE: 17 SEPTEMBER 2020

In line with recent Government restrictions, Genting Casino Newcastle will be changing their opening hours to 12 noon - 10pm from Friday 18th September for all live and electronic gaming.

See the below list of our Casinos and their opening status:

CASINO OPENING STATUS & HOURS
Genting Casino Blackpool Open 2pm - 4am
Genting Casino Bolton  Closed
Genting Casino Bournemouth Open 2pm - 4am
Genting Casino Brighton Open 2pm - 4am
Genting Casino Birmingham Chinatown Open 12pm - 5am
Genting Casino London Chinatown Open 4pm - 4am
Colony Club Open 2pm - 6am
Genting Casino Coventry Open 2pm - 4am
Crockfords  Closed
Genting Casino Edgbaston Open 4pm - 4am
Forty Five Kensington Open 4pm - 4am
Genting Casino Fountain Park Open 2pm - 4am
Genting Casino Glasgow Open 2pm - 4am 
Genting Casino Leicester Open 12pm- 4am
Genting Casino Liverpool Queens Square Open 2pm - 4am
Genting Casino Liverpool Renshaw Street Open 12pm - 5am
Genting Casino Luton  Open 12pm - 4am
Genting Casino Manchester Open 12pm -5am
Genting Casino Margate Closed
Genting Casino Newcastle Open 12pm - 10pm from Friday 18th September
Genting Casino Nottingham  Open 6pm - 4am
Palm Beach  Open 12pm - 4am
Genting Casino Plymouth Open 6pm - 4am
Genting Casino Reading  Open 12pm - 5am 
Resorts World Casino Open 12pm - 5am
Genting Casino Riverlights Derby Open 2pm - 4am
Genting Casino Salford Open 12pm - 5am 
Genting Casino Sheffield Open 12pm - 5am
Genting Casino Southampton  Open 12pm - 4am  
Genting Casino Southport Open 2pm - 4am
Genting Casino Stoke Open 1pm - 4am
Genting Casino Torquay  Closed
Genting Casino Westcliff Open 2pm - 4am
Genting Casino Wirral  Open 2pm - 4am
Genting Casino York Place Open 2pm - 4am

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UPDATE: 14 SEPTEMBER 2020

We're pleased to announce that Genting Casino Leicester are opening their doors on 15th September.

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UPDATE: 7 SEPTEMBER 2020

We're pleased to announce that Genting Casino Manchester and Salford are opening their doors on 8th September.

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UPDATE: 20 AUGUST 2020

Following the announcement today (20th August) that casinos in Scotland can re-open from Monday 24th August, final preparations will be made at our three venues in Scotland.

We are very pleased to have been given the green light to open these casinos and are looking forward to welcoming back our customers. Over these past few months, a lot of work has been going on behind the scenes and we can promise our customers a safe and enjoyable experience when they return to our venues.”

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UPDATE: 14 AUGUST 2020

We are very pleased to finally have been given the green light to open and are looking forward to welcoming customers back.

Over the past few months, we’ve been working tirelessly to ensure all our venues up and down the country are Covid secure to provide our returning customers with the safest and most enjoyable environments possible.

Now that our ability to open has been fully confirmed, final preparations will be made and we will open the majority of our casinos from Saturday (15th August).

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UPDATE: 31 JULY 2020

Following the latest Government announcement at noon today, we wanted to advise you that we are unable to open our casinos as anticipated tomorrow, the 1st August.

This is extremely disappointing given the hard work and effort that our teams have put in to make the environment safe and secure and we had been hugely looking forward to welcoming you back.

At the moment we do not have a new opening date. We will continue to engage with the Government over the coming days in an attempt to bring some certainty to this situation and we will keep you advised via email, text, the website and our social channels.

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UPDATE: 17 JULY 2020

Following today’s (17th July) announcement from the government we can confirm that we will be re-opening our business in England on the 1st August. 

We have been preparing for our re-opening date for several weeks now and have introduced a raft of measures to ensure our premises are safe for both colleagues and customers. We are really looking forward to finally being able to welcome our customers back.

Our three casinos in Scotland will remain closed until the Scottish government allow for them to re-open. 

You can find more detail on the measures and steps we have taken here and an idea of what to expect when you come to the casino.

WHAT TO EXPECT WHEN I VISIT

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UPDATE: 24 JUNE 2020

We have been working hard to be ready for an opening of our Casinos in England on the 4th July. We’ve been really busy putting measures and actions in place right across the country which would provide a safe environment for both our customers and staff. Disappointingly though it was confirmed on the 23rd June that the Government would not be allowing Casinos in England to open on the 4th July.

At the time of writing we do not have a confirmed date on which we will be authorised to open. The industry however is working hard to lobby Parliament and endeavouring to ensure we are able to open at some point during the summer. Similarly we do not currently have an authorised date for Scottish Casinos to open.

We very much look forward to being able to welcome you back into our business and we will continue to update reference this situation on our website as well as where appropriate on email and social media channels.

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UPDATE: 19 JUNE 2020

As the leisure industry starts to prepare to come out of lockdown, here at Genting we are getting ready to welcome you back to our casinos. Of course before we do that a lot of changes are being implemented to ensure that our operation is in line with government guidelines in relation to social distancing, and to ensure that our customers can still enjoy the great experiences we offer in a safe environment.

As I am sure you will appreciate, this is a significant undertaking and requires an enormous amount of work across the entire business. We are currently targeting a 4th July re-opening date – albeit with restrictions on capacity and certain elements of our offer – but our absolute priority will be to ensure our environments are safe for both our customers and our employees and we will not open until we are satisfied that that is the case.  

We are currently working through all of the operational implications, but it should be expected that in the short term there may be some changes. 

Over the coming days and weeks we will be finalising these plans and as we do, we will keep you updated through our social channels, on our website and via email communications so that you can start to plan your visit with the peace of mind that the Genting environment will be safe and secure.

In the meantime we hope that you and your family and friends are safe and well.

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UPDATE: 3RD APRIL 2020

In line with the Government Job Retention Scheme the vast majority of our 4,000 committed staff have moved, or are imminently moving, to be classed as ‘Furloughed Workers’.  A direct result of the ‘furlough’ situation is that we are now going into a ‘radio silence’ and therefore we won’t be communicating in our normal ways until we’re back again. Your My Genting Points have been frozen so that any points due to expire whilst we’re closed will be waiting for you until we’re open again.  We look forward to welcoming you back in person soon.

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UPDATE: 24TH MARCH 2020

Following the Prime Minister’s announcement on Monday 23rd March we have suspended the operation and streaming of our live gaming tables from all casinos within the UK. GentingBet.com our online business continues to operate with both its casino and sportsbook offerings.

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UPDATE: 22ND MARCH 2020

Whilst Genting had decided and arranged to close the casinos at 6am on the 21st March, following the Government announcement on the evening of Friday 20th all UK land based casinos were actually closed by midnight on Friday 20th March.

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Sorry, we are temporarily closing - effective 6am on Saturday 21st March

 

The current COVID-19 (Coronavirus) situation is fast moving with developments happening daily however, after careful consideration and reviewing Government guidelines, we have taken the decision to temporarily close our casinos from 6am on Saturday 21st March.

Our online business GentingBet.com continues to operate and, for as long as is possible, we will continue to operate the streaming of our live table games from Manchester, Birmingham, London and Edinburgh.

As the leisure industry starts to prepare to come out of lockdown, here at Genting we are getting ready to welcome you back to our casinos. Of course before we do that a lot of changes are being implemented to ensure that our operation is in line with government guidelines in relation to social distancing, and to ensure that our customers can still enjoy the great experiences we offer in a safe environment.

As I am sure you will appreciate, this is a significant undertaking and requires an enormous amount of work across the entire business. We are currently targeting a 4th July re-opening date – albeit with restrictions on capacity and certain elements of our offer – but our absolute priority will be to ensure our environments are safe for both our customers and our employees and we will not open until we are satisfied that that is the case.  

We are currently working through all of the operational implications, but it should be expected that in the short term our opening hours may be affected and the availability of certain products and services may be limited.

Over the coming days and weeks we will be finalising these plans and as we do, we will keep you updated through our social channels, on our website and via email communications so that you can start to plan your visit with the peace of mind that the Genting environment will be safe and secure.

In the meantime we hope that you and your family and friends are safe and well.

 

Genting Casinos