Coronavirus Response

UPDATE: 24 JUNE 2020

We have been working hard to be ready for an opening of our Casinos in England on the 4th July. We’ve been really busy putting measures and actions in place right across the country which would provide a safe environment for both our customers and staff. Disappointingly though it was confirmed on the 23rd June that the Government would not be allowing Casinos in England to open on the 4th July.

At the time of writing we do not have a confirmed date on which we will be authorised to open. The industry however is working hard to lobby Parliament and endeavouring to ensure we are able to open at some point during the summer. Similarly we do not currently have an authorised date for Scottish Casinos to open.

We very much look forward to being able to welcome you back into our business and we will continue to update reference this situation on our website as well as where appropriate on email and social media channels.

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UPDATE: 19 JUNE 2020

As the leisure industry starts to prepare to come out of lockdown, here at Genting we are getting ready to welcome you back to our casinos. Of course before we do that a lot of changes are being implemented to ensure that our operation is in line with government guidelines in relation to social distancing, and to ensure that our customers can still enjoy the great experiences we offer in a safe environment.

As I am sure you will appreciate, this is a significant undertaking and requires an enormous amount of work across the entire business. We are currently targeting a 4th July re-opening date – albeit with restrictions on capacity and certain elements of our offer – but our absolute priority will be to ensure our environments are safe for both our customers and our employees and we will not open until we are satisfied that that is the case.  

We are currently working through all of the operational implications, but it should be expected that in the short term there may be some changes. 

Over the coming days and weeks we will be finalising these plans and as we do, we will keep you updated through our social channels, on our website and via email communications so that you can start to plan your visit with the peace of mind that the Genting environment will be safe and secure.

In the meantime we hope that you and your family and friends are safe and well.

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UPDATE: 3RD APRIL 2020

In line with the Government Job Retention Scheme the vast majority of our 4,000 committed staff have moved, or are imminently moving, to be classed as ‘Furloughed Workers’.  A direct result of the ‘furlough’ situation is that we are now going into a ‘radio silence’ and therefore we won’t be communicating in our normal ways until we’re back again. Your My Genting Points have been frozen so that any points due to expire whilst we’re closed will be waiting for you until we’re open again.  We look forward to welcoming you back in person soon.

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UPDATE: 24TH MARCH 2020

Following the Prime Minister’s announcement on Monday 23rd March we have suspended the operation and streaming of our live gaming tables from all casinos within the UK. GentingBet.com our online business continues to operate with both its casino and sportsbook offerings.

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UPDATE: 22ND MARCH 2020

Whilst Genting had decided and arranged to close the casinos at 6am on the 21st March, following the Government announcement on the evening of Friday 20th all UK land based casinos were actually closed by midnight on Friday 20th March.

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Sorry, we are temporarily closing - effective 6am on Saturday 21st March

 

The current COVID-19 (Coronavirus) situation is fast moving with developments happening daily however, after careful consideration and reviewing Government guidelines, we have taken the decision to temporarily close our casinos from 6am on Saturday 21st March.

Our online business GentingBet.com continues to operate and, for as long as is possible, we will continue to operate the streaming of our live table games from Manchester, Birmingham, London and Edinburgh.

As the leisure industry starts to prepare to come out of lockdown, here at Genting we are getting ready to welcome you back to our casinos. Of course before we do that a lot of changes are being implemented to ensure that our operation is in line with government guidelines in relation to social distancing, and to ensure that our customers can still enjoy the great experiences we offer in a safe environment.

As I am sure you will appreciate, this is a significant undertaking and requires an enormous amount of work across the entire business. We are currently targeting a 4th July re-opening date – albeit with restrictions on capacity and certain elements of our offer – but our absolute priority will be to ensure our environments are safe for both our customers and our employees and we will not open until we are satisfied that that is the case.  

We are currently working through all of the operational implications, but it should be expected that in the short term our opening hours may be affected and the availability of certain products and services may be limited.

Over the coming days and weeks we will be finalising these plans and as we do, we will keep you updated through our social channels, on our website and via email communications so that you can start to plan your visit with the peace of mind that the Genting environment will be safe and secure.

In the meantime we hope that you and your family and friends are safe and well.

 

Genting Casinos