Coronavirus Response

UPDATE: 3RD APRIL 2020

In line with the Government Job Retention Scheme the vast majority of our 4,000 committed staff have moved, or are imminently moving, to be classed as ‘Furloughed Workers’.  A direct result of the ‘furlough’ situation is that we are now going into a ‘radio silence’ and therefore we won’t be communicating in our normal ways until we’re back again. Your My Genting Points have been frozen so that any points due to expire whilst we’re closed will be waiting for you until we’re open again.  We look forward to welcoming you back in person soon.

————————————————————

UPDATE: 24TH MARCH 2020

Following the Prime Minister’s announcement on Monday 23rd March we have suspended the operation and streaming of our live gaming tables from all casinos within the UK. GentingBet.com our online business continues to operate with both its casino and sportsbook offerings.

————————————————————

UPDATE: 22ND MARCH 2020

Whilst Genting had decided and arranged to close the casinos at 6am on the 21st March, following the Government announcement on the evening of Friday 20th all UK land based casinos were actually closed by midnight on Friday 20th March.

————————————————————-

Sorry, we are temporarily closing - effective 6am on Saturday 21st March

 

The current COVID-19 (Coronavirus) situation is fast moving with developments happening daily however, after careful consideration and reviewing Government guidelines, we have taken the decision to temporarily close our casinos from 6am on Saturday 21st March.

Our online business GentingBet.com continues to operate and, for as long as is possible, we will continue to operate the streaming of our live table games from Manchester, Birmingham, London and Edinburgh.

Following the Government request that the UK population avoid leisure venues as a part of the aim to increase social distancing we have been unable to reconcile remaining open with our stance as a responsible operator.

We have followed the guidance of the Government, NHS and Public Health authorities since the start of this crisis and we believe that the safety of our valued customers and staff is paramount. We similarly believe we have a responsibility to support the Government in the management of this pandemic and play our role in the protection of the population at large; as such we were left with no responsible option but to close temporarily. 

We would like to thank our incredibly valued and loyal customers for their ongoing support and custom. We hope you and every member of the public remain healthy and well during this challenging period and we apologise that we will not be able to welcome you into our casino during this time.

We are continuously monitoring this situation, as well as the official advice, and we will reopen as soon as it is safe to do so. Please continue to look out for updates on email, social media and at gentingcasino.com

For more information on COVID-19, please visit www.gov.uk. If you do have any specific queries for the team here at Genting then please contact us at customersupport@gentinguk.com

Thank you once again for your loyalty and we look forward to welcoming you back in person soon.

 

Genting Casinos