PRIORITISING YOUR SAFETY
It’s our priority to make sure your first visit back is a safe and enjoyable one. To do so, we have implemented new Covid-19 safety precautions to help keep yourself and others safe during your visit.
- Reduced casino capacity to allow for distancing measures
- PPE is available for all our guests to use in our casinos
- Santising stations placed around the casino for you to use.
- We have implemented a new one-way system to help you move around the casino safely
- If you do not feel well, please do not visit
For more information, click here.
We hope your first visit back is an enjoyable one, we look forward to welcoming you back soon!
If you have never been to a casino before, your first trip is likely to be filled with excitement, anticipation, and exhilaration. It is not unusual to feel a little apprehensive, but ensuring an enjoyable and memorable first visit is what Genting do best.
Our friendly dealers and staff are always on hand to help – so regardless of your level of experience, there is something for everyone.
Read on for some top tips to help you on your first visit.
What to Wear
If your vision of a casino is James Bond, in a tux, at Monte Carlo, forget it. Smart casual is the general rule. Smart jeans and smart trainers are acceptable, however, football shirts, muscle/vest tops are not.
For the security and safety of all our members, it is vital that we can see people clearly on our CCTV system and so caps and other hats are not allowed.
Talking to Dealers
You can of course talk to the dealers but please remember that during busy times they have to look after a large number of customers. It would be a good idea to spend some time watching what the other players do, so that you know what is appropriate. They can give help with the rules of the game but they cannot give advice on how to bet.
Having a Drink
If you want a drink whilst gaming simply ask one of the floor waiting staff. You can pay using cash, cash chips or with points from your loyalty card. Remember to keep drinks off the gaming tables and use the small trolley tables that are provided.
Mobile Phones and Cameras
In non-gaming areas you are permitted to use a mobile phone, whilst also respecting other customers. Generally, taking pictures within the casino is not allowed. However if you are in the casino for a special occasion our manager may be able to allow this as an exception. Please note that this will not however be permitted next to the gaming as photography is strictly prohibited in this area.
When playing games such as Blackjack and Roulette you buy casino chips at the tables. Just place your money on the table and ask the dealer for some chips
There are two different types of chips, some with values and others without;
The ones with values are called “Cash Chips” and are effectively the currency within the casino. You can use them to play on any table you like.
The non-value chips are called “Colour Chips” and are only used on Roulette. They help the dealer identify who has which chips. Remember you cannot take “Colour Chips” away from the table you are playing on. When ready to leave a table tell the dealer “cash out” and they will exchange them for cash chips.
When it comes time to leave, the dealer does not have access to cash at the tables so you need to change your chips for cash at the cash desk.
Do I need to Register?
Membership is required at Genting Casinos and anyone over the age of 18 is welcome. Identification is required with those you appear to be under the age of 25 needed valid PHOTO ID (Passport or Driving Licence)..
All of our Casinos offer special promotions and free offers exclusively for our customers who are registered, so registration has more benefits than you might think.
More than just a casino
Fancy a bite to eat or a cocktail? Many of our casinos and clubs also have stylish bars, exquisite restaurants and live entertainment, so why go anywhere else?
Locate your nearest Genting Casino using the Local Casino Finder today and come and see why we're the cream of the crop when it comes to a great night out.