If you are unhappy with any aspect of our service then please let us know
Please forward all complaints in writing to support@gentingcasino.com
We will endeavour to respond to all complaints initially within 24 - 48 hours. Depending on the severity of your complaint, at this point we will confirm the appropriate next stages we will be taking to ensure your complaint is handled to the mutual satisfaction of yourself and Genting Casino.
Our customers also have the right to complain to the Alderney Gambling Control Comission. Full details can be found on their website.
